At Sports Cartel, we strive to provide our customers with the highest quality products and excellent customer service. However, we understand that sometimes things may not work out and you may need to exchange or return your purchase.
Please note that:
- Items are qualified for exchange only if they are unworn, unwashed, wrong size or defected in any way.
- Any item purchased on SALE are not eligible for a refund. Only size can be exchanged for items on SALE.
- New price will be charged if the same item was purchased during SALE and in case SALE is over at the time of exchange request.
- Damaged or defective items will be fully refunded or replaced, please contact our customer service team as soon as you receive the item.
- Custom or personalized items are non-refundable and can't be exchanged.
Exchange Policy:
- If you are not completely satisfied with your purchase, you may exchange it for a different size, color, or style within [14 days] of the purchase date.
- All items must be in new and unused condition, with all original tags and packaging attached.
- Shipping and handling charges are not refundable, however, in case of receiving a wrong item, we will cover the shipping charges for both sides.
- Please contact our customer service team at [Ph#: 0300 0402001 Email: care@sports-cartel.com ] to initiate an exchange and provide your order number.
Refund Policy:
- If you are not completely satisfied with your purchase, you may return it for a full refund within [14 days] of the purchase date.
- All items must be in new and unused condition, with all original tags and packaging attached.
- Once we received the amount from our courier against such order, Refunds will be issued to the customer's bank account (This Process takes usually 3 to 4 weeks).
- Shipping and handling charges are not refundable, however, in case of receiving a wrong item, we will cover the shipping charges for both sides.
- Please contact our customer service team at [Ph#: 0300 0402001 Email: care@sports-cartel.com ] to initiate a refund and provide your order number.
We appreciate your understanding and apologize for any inconvenience.